Cancellation & Refund Policy

1. Overview

Thank you for subscribing to The System ("Platform", "we", "us", or "our"). We strive to deliver high-quality digital productivity and habit tracking tools. This Cancellation and Refund Policy outlines your rights and guidelines regarding subscription cancellations and refund requests processed via our payment partners Razorpay and Stripe.

2. Subscription Cancellations

• Anytime Cancellation: You can cancel your paid recurring subscription at any time via your account settings or by contacting our support team at arqon.main@gmail.com.
• Billing Cycle Effect: When you cancel a subscription, your cancellation will take effect at the end of the current pre-paid billing cycle. You will retain full access to premium features until the subscription expiration date.
• No Automatic Renewal: Once cancelled, you will not be charged for subsequent billing periods unless you choose to re-subscribe manually.

3. Refund Eligibility & Rules

Because The System provides digital products and instant software services, refunds are evaluated based on the following terms:

• Initial 7-Day Money-Back Period: If you purchase a subscription for the first time and are unsatisfied with the Platform, you are eligible for a full refund if requested within 7 days of the original payment transaction.
• Technical Issues / Failed Charges: If you experience persistent technical errors that prevent platform access or if duplicate payments occur due to gateway errors, you are eligible for a full refund regardless of the timeframe.
• Ineligible Claims: Refunds are generally not granted for partial billing periods after the 7-day money-back window has passed or where platform abuse or terms violations have occurred.

4. Refund Processing Timeline & Method

• Approved Refunds: Once your refund request is submitted and approved by our support team, the payment reversal is initiated immediately through Razorpay or Stripe.
• Processing Duration: Refunds are processed back to the original payment source (Credit/Debit Card, UPI, Netbanking, or Digital Wallet). It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account or card statement, depending on your card issuer/banking provider.
• Confirmation: An email notification with payment refund reference numbers will be sent once the refund transaction is executed.

5. How to Request a Refund

To request a cancellation or refund, please follow these steps:

1. Send an email to arqon.main@gmail.com with the subject line Refund Request - [Your Registered Email].
2. Include your registered email ID, payment invoice/receipt number, and payment ID (provided by Razorpay or Stripe).
3. Provide a brief explanation of the issue or reason for your request.

6. Contact Support

For any questions regarding billing, cancellations, or payment gateway queries, feel free to contact us: